What happens when you don’t give up?
Hi readers,
It’s been a tough few months for everyone.
I don’t know about you, but there were moments I asked myself how far COVID-19 was going to effect me, whether I could grasp the concept of ISO requirements, whether it would destroy our
Exact Services Co business before it’s official 5th birthday (April 2020), the businesses of our loyal customers and friends in business, whether our employees and their families would be okay, how to make it through tough financial positions, whether we were mentally prepared or able to adapt to survival mode.
Woody Point, Q, 4019.
With the adjustments implemented we feel relieved to know that May 2020 has brought some relief with restrictions slowly lifting. We have had to take precautions coming to work as essential workers, dealt with businesses calling us around the clock with no boundaries to ensure they were cleaned top to bottom for essential business operations and assessing whether we could maintain our stock of chemicals and supplies to meet the demand and responsibility placed on us to clean premises. I recall the overtime shifts, lack of sleep, empty stock, business owners calling and texting me as we leaned on one another and being reached out to by customers who needed support and someone to talk to at non-ordinary hours of the night. It felt right to do good by one another when it counted the most. I appreciate everyone who contacted us to see if we were okay and offered our team work.
Our company #exactservicesco proved that we are able to handle the crisis and step up to the plate when customers needed us and honestly, we needed them too. As a business owner I will never forget the Sunday evening one of our employees contacted us and told us to turn on the news. We watched the broadcast advising that gyms, pubs, clubs, restaurants were all being force closed the following day at mid-day Monday 23rd March 2020.Ā We had employees starting their last Night shifts because of the announcement and starting within hours for the last clean in a long time. (Now if that date is incorrect, it is because I don’t want to double check and keeping up with the date and day of the week is another thing that we find ourselves second guessing lately.)
Being the 22nd May 2020 as I type this up. I want to spread the reminder that we are always willing to do our best to help others. That is in our core beliefs and it shines through us into our cleaning services and giving back where we can. The best part about being cleaning professionals that care about others, is that we do get to watch the results of our hard work transform spaces, provide relief through our skills and create lasting relationships (majority of our customers have been with us for 7 years). I hope you are and keep well.
Kind regards, Malia Adamson.